Got a question? It may already have been answered below. If not, please contact us.

🚚 SHIPPING

What are your shipping fees?

Shipping fees are calculated based on the weight and destination of your order. You can view the shipping costs during the checkout process.

How long does it take to process and ship an order?

We typically process orders within 5 to 7 days, and shipping times vary depending on your location.

How do I track my order?

Upon shipment of your order, an email containing a tracking number will be sent to you. This tracking number will allow you to stay updated on the whereabouts of your package. Click Here to easily track your order!

Do you ship worldwide?

Currently, we only offer shipping to addresses within the United States. We apologize for any inconvenience this may cause, and we're constantly looking into expanding our shipping capabilities to serve our international customers in the future. Thank you for your understanding and interest in our products!

How do I qualify for free shipping?

To qualify for free shipping, your subtotal must reach $75 or more. Please note that any discounts applied through coupon codes will reduce your subtotal; therefore, your total must still amount to $75 or more after all discounts have been applied.

↩️ Order & Returns

Do you accept returns?

We do not accept returns on handmade items such as tumblers, mugs, keychains, mouse pads, and car coasters. Each item is made to order and carefully inspected before shipping to ensure quality.

What if my item arrives damaged or defective?

If your item arrives damaged or defective, please contact me for support within 7 days of receiving the order. I will work with you to resolve the issue and provide a replacement if necessary.

Can I cancel or modify my order after it has been placed?

I start making your handcrafted products as soon as I get your purchase. I cannot accept cancellations or changes once the production process has begun. Please double-check your order before completing the purchase.

🏆 PRETTY PERKS

How do I sign up?

To join Pretty Perks, simply create an account on our store. You’ll instantly earn 50 points upon signing up. It's free and easy!

How do I earn points?

You can earn points in several ways:

Sign Up: Create an account and earn 50 points.

Place an Order: Earn 1 point for every $1 spent.

Follow Us on Social Media: Earn 20 points by following us on Facebook, Instagram, and TikTok.

Birthday Reward: Receive 200 points on your birthday.

How do I check my points balance?

You can check your points balance by logging into your account and visiting the loyalty program dashboard in the bottom left corner.

Do points expire?

No, points do not expire. You can accumulate points and redeem them whenever you'd like.

How do I redeem my points?

Redeeming points is easy. Log into your account, go to the loyalty program dashboard in the bottom left corner, and choose from the available rewards. Apply the reward to your cart at checkout.

What rewards can I get with my points?


Amount Discounts: $5 off for 500 points, $10 off for 1000 points, and $20 off for 2000 points.


Percentage Savings: 5% off for 500 points, 10% off for 800 points, 15% off for 1000 points, and 20% off for 1500 points.


Shipping Discounts: Free standard shipping for 500 points.
*minimum purchase required.

Can I combine discounts with other promotions?

Discounts earned through the loyalty program CANNOT be combined with other promotions unless explicitly stated.

What happens if I return an order?

If you return an order, the points you earned from that purchase will be deducted from your account.

How do I update my birthday for the birthday reward?

To update your birthday, log into your account and go to the account settings. Make sure to update your birthday before the date to receive the 200 points on your special day.

Can I transfer my points to another account?

No, points are non-transferable and can only be used by the account holder who earned them.

❓ OTHER COMMON QUESTIONS

Are your products handmade?

Absolutely! All items, including car coasters, mouse pads, cup coasters, tumblers, key chains, and jewelry, are handmade with love and attention to detail.

Are your items safe for everyday use?

Yes, all items are crafted with high-quality materials and are safe for everyday use.

Do you offer customization?

At this time, I do not offer customization services.

What payment methods do you accept?

I accept all major credit cards (Visa, Mastercard, American Express) and even Apple Pay for your convenience.

How can I contact you if i need help?

You can reach out to me by email at prettythingsbystacy@gmail.com or through the Contact Us page on the website. I aim to respond to all inquiries within 24-48 hours.